Hire and promote carefully. The best salespeople are more like consultants or business people than salespeople:
- Listen much more than they talk
- Are problem-solvers
- Understand their customers’ industry / business / needs (key to both building trust with customers as well as understanding how to help solve their problems)
- Believe in their product and company
- Demonstrate unquestionable integrity
- Can get things done in their own company (via internal networks)
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